Accessibility & ADA Notice

We do not deny service, charge higher fares or impose additional conditions on passengers because of disability. Chauffeurs are instructed to provide courteous assistance on request.

Trained service animals travel free of charge and are never refused, and no fee, deposit or documentation is required. Please mention the animal at booking so your chauffeur can plan seating and luggage space.

Our chauffeurs assist with boarding, alighting and stowing folding wheelchairs, walkers, canes and similar mobility aids at no additional cost. Our current fleet consists of executive passenger vans that are not wheelchair-accessible with a ramp or lift; passengers who can transfer to a seat are fully accommodated. If you require a ramp- or lift-equipped vehicle, call +1 (305) 335-0786 in advance and we will make great efforts to arrange an accessible vehicle through a partner operator whenever possible, at comparable rates. RMT Pro Services does not own or operate ramp- or lift-equipped vehicles and cannot guarantee their availability.

Tell us what you need when you book — extra boarding time, a specific door, help with equipment, quiet cabin, or assistance to the terminal counter. Add it to the notes field in the booking form, call +1 (305) 335-0786, or email booking@rmtproservice.us.

We work to keep rmtproservice.us usable for everyone and aim to follow WCAG 2.1 AA guidance: readable contrast, keyboard-operable controls, labeled form fields and descriptive alternative text. If any part of this website is difficult for you to use, contact booking@rmtproservice.us and we will help you complete your booking directly and correct the issue.

Accessibility concerns are reviewed by management. Write to booking@rmtproservice.us with the date of service and details, and we will respond promptly.