Cancellation, No-Show & Refund Policy

• 24 hours or more before pickup: full refund of the fare paid (minus merchant processing fees), no penalty.
• Between 24 and 6 hours before pickup: 50% of the fare is retained.
• Less than 6 hours before pickup, or after the chauffeur is dispatched: 100% of the fare is retained.

• 7 days or more before service: full refund (minus merchant processing fees).
• Between 7 days and 48 hours: 50% of the quoted amount is retained.
• Less than 48 hours: 100% of the quoted amount is retained.

• Airport arrivals: domestic flights 30 minutes, international flights 60 minutes of complimentary wait time from actual landing time.
• Cruise port pickups: 30 minutes free from scheduled pickup time.
• Hotels, residences, offices and venues: 15 minutes free from scheduled pickup.
• Thereafter: $25 per each additional 15 minutes.

A no-show is recorded when the passenger cannot be located at the pickup point and does not answer calls or messages within the courtesy wait period. No-shows are charged 100% of the reserved fare and are not refundable. If your plans change, call +1 (305) 335-0786 — rescheduling is almost always possible.

When a valid flight number is provided at booking, we monitor your flight and adjust at no charge for reasonable delays. If your flight is cancelled or diverted by the airline, your reservation may be rescheduled without penalty within 30 days, subject to availability, or refunded in full when rescheduling is not possible.

Changes to date, time, addresses or passenger count are free of charge when requested at least 6 hours before pickup and subject to availability. Changes that increase distance, passengers or hours may increase the fare; the difference is charged before service.

If RMT cannot perform a confirmed reservation, we will provide a replacement vehicle where possible or issue a 100% refund. When service is prevented by hurricanes, severe weather, road closures, civil emergencies or other events beyond our control, the reservation is rescheduled or refunded in full, which is your sole remedy.

Cancellations must be made by phone at +1 (305) 335-0786 or by email to booking@rmtproservice.us and are effective when we acknowledge them. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank. Gratuities added at booking are always refundable. Chargebacks filed without first contacting us may delay resolution.