Terms & Conditions

RMT provides pre-arranged private ground transportation in executive passenger vans with a professional chauffeur. We are not a taxi, rideshare or common carrier and we do not accept street hails. All service is by advance reservation, subject to vehicle and chauffeur availability at the time your reservation is confirmed.

A reservation is confirmed only when you receive a confirmation from RMT. Requests submitted through the website are offers to book and may be declined or re-quoted if the requested time, route or vehicle is unavailable.

• Rates are calculated from the real driving distance between your pickup address and your drop-off address, plus any applicable surcharges.
• Every private transfer is billed for a minimum of 7 passengers, even when fewer travelers are on board.
• A night surcharge applies to pickups scheduled between 11:00 PM and 5:00 AM and is shown before checkout.
• Tolls, parking, airport access fees and extraordinary waiting time may be added when incurred. Gratuity is not included and is always at your discretion.
• Prices are in U.S. dollars. Payment is processed by our payment provider; RMT does not store your full card details.
• Quotes for private events, hourly charters and custom itineraries are valid for 7 days unless stated otherwise.

• Airport arrivals: domestic flights receive 30 minutes and international flights receive 60 minutes of complimentary wait time from actual landing time.
• Cruise port pickups: 30 minutes of complimentary wait time from the scheduled pickup time.
• All other pickups (hotels, residences, offices, venues): 15 minutes of complimentary wait time from the scheduled pickup time.
• After the courtesy period, waiting time is billed at $25 per each additional 15 minutes, charged to the payment method on file.

• Stop on the way (or a detour of 3–5 miles): $50 per stop for our executive vans.
• Stop more than 5 miles off the direct route: $100 per stop for our executive vans.
• Each additional stop includes up to 15 minutes of waiting. Beyond 15 minutes, waiting is billed in 30-minute blocks at the applicable hourly rate (approximately $1.50–$2.00 per additional minute).
• More than 2 additional stops — or a materially altered itinerary — automatically converts the reservation from point-to-point to hourly as-directed service, with the company minimum of 3 hours.
• All additional stops must be declared at booking and are subject to availability.

Please provide your flight or vessel number at booking so we can monitor your arrival. If your flight is delayed and you have given us a valid flight number, we will make reasonable efforts to adjust your pickup at no additional charge, subject to availability.

If your flight or sailing is cancelled or diverted, notify us as soon as possible at +1 (305) 335-0786. Reservations affected by an airline cancellation may be rescheduled without penalty within 30 days, subject to availability. RMT is not responsible for missed flights, sailings, connections, tours or events for any reason.

A no-show occurs when a passenger cannot be located at the agreed pickup point, does not respond to calls or messages within the courtesy wait period, or cancels after the chauffeur has been dispatched. No-shows are charged 100% of the reserved fare and are not refundable. Always call +1 (305) 335-0786 before leaving a pickup location.

• Included in the per-person rate: 1 large piece of luggage plus either 1 carry-on, 1 duffel bag or 1 backpack.
• Additional or oversized items (golf clubs, strollers, sports gear, boxes) must be declared at booking and may incur an additional fee or require a second vehicle.
• Luggage is carried at the owner's risk. RMT is not liable for loss of or damage to luggage or its contents except where caused by our gross negligence.

Florida law requires appropriate child restraint devices for children age 5 and under. Child seats must be requested at the time of booking and may incur a fee; you may also install your own. Passengers under 18 must be accompanied by a parent or legal guardian unless written authorization is provided in advance. Passengers are responsible for properly securing children in the vehicle.

Trained service animals are always welcome at no charge, in accordance with the ADA. Pets must be declared at booking and travel in an appropriate carrier. A cleaning fee applies if excessive hair or soiling requires vehicle detailing.

• Smoking, vaping and the use of illegal substances are prohibited in all vehicles.
• Consumption of alcohol by passengers is prohibited unless expressly permitted in writing and lawful in the applicable jurisdiction. Alcohol is never permitted for passengers under 21.
• The chauffeur may refuse service or end a trip without refund if any passenger is abusive, threatening, intoxicated to the point of risk, or creates unsafe conditions.
• Seat belts must be worn by all passengers at all times.

The person who books the reservation is financially responsible for damage caused by their party. Cleaning fees start at $250 for sickness or spillage requiring detailing; repair costs for damage to interior or exterior components are billed at actual cost and may be charged to the payment method on file.

Please inspect the vehicle before exiting. RMT is not responsible for items left behind. Found items are held for 30 days; report a lost item to booking@rmtproservice.us and we will attempt to return it. Shipping or courier costs are the passenger's responsibility.

The chauffeur selects the safest and most efficient route based on live conditions. Vans are reserved exclusively for your party up to the stated seating capacity; capacity may not be exceeded for any reason. RMT may substitute a comparable or superior vehicle when operationally necessary.

RMT is not liable for delay or failure to perform caused by events beyond our reasonable control, including hurricanes, tropical storms, flooding, severe weather, road closures, accidents, extraordinary traffic, strikes, civil unrest, acts of government, public health emergencies, utility or network failures, or mechanical failure. Where service cannot be performed for such reasons, we will reschedule or refund the amount paid for the affected ride, which is your sole remedy.

Estimated travel times, mileages and prices displayed on this website are calculated from third-party mapping data and are estimates only. Service is provided “as is” to the extent permitted by law.

To the maximum extent permitted by Florida law, RMT's total liability arising out of or related to any reservation is limited to the amount paid for that reservation. RMT is not liable for indirect, incidental, special, consequential or punitive damages, including missed flights, sailings, connections, events, lost profits or lost opportunities.

RMT operates with the commercial vehicle insurance and licensing required for for-hire ground transportation in the State of Florida. Certificates of insurance are available to corporate clients on request at booking@rmtproservice.us.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules. Any dispute shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. If any provision is found unenforceable, the remaining provisions remain in full force.

We may update these Terms from time to time. The version in effect on the date of your reservation applies to that reservation. Continued use of our services after an update constitutes acceptance of the revised Terms.